Home / Return Policy
To initiate a return, simply log in to your account on the FGI website and follow these steps:
Manufacturing Defects
FGI guarantees the quality of its products and offers a return option for any jewelry item that is found to have a manufacturing defect. To process a defective return, please take note of the following guidelines:
Customizations & Personalization Cancellations
Custom Charges
Return Policy
At Frederick Goldman, Inc (FGI), our comprehensive Return Policy covers customer cancellations, defects, and size exchanges through the FGI B2B website.- Defective products and size exchanges will automatically have a re-order placed against the submitted return order.
- Returns that require product re-orders will come with an estimated delivery date based on our standard lead time and will be invoiced separately.
- Return orders will be processed and credited once items are received by our returns department.
To initiate a return, simply log in to your account on the FGI website and follow these steps:
- Click on My Account and select Create A Return.
- Select View Details from the relevant invoice. To locate the correct invoice, you can either scroll through the list of invoices or utilize the search function to find the invoice.
- Click Start a Return. NOTE: If the Return button is greyed out, it may not be eligible for Return. Please refer to the Return Eligibility section below for details.
- After submitting your return request:
- you will receive a printable Return Merchandise Authorization (RMA) and Shipping Label, which you can use to return the initial order.
- you will receive a Return Order confirmation email. If your return includes a re-order, a separate email confirmation with the relevant details will be sent. Your return order confirmation email will also contain your unique RMA number.
- To track of the status of your return, visit My Account and select Pending Returns
Non-Customized Jewelry | |||
Manufacturing Defect | Customer Cancellation | Triton Lifetime | |
Time Limit | Up to 15 Days from Invoice | Up to 15 Days from Invoice | No Time Limit |
Restocking fee | No | • Within 15 days no charge | No |
Manufacturing Defects
FGI guarantees the quality of its products and offers a return option for any jewelry item that is found to have a manufacturing defect. To process a defective return, please take note of the following guidelines:
- A Return Authorization for a Manufactured Defect must be requested.
- FGI reserves the right to inspect any jewelry item claimed as defective.
- Products deemed non-defective will be returned to the customer with a shipping fee.
- Normal wear and tear is not considered a manufacturing defect.
- Defective jewelry returns require an order of equal or greater value.
Customizations & Personalization Cancellations
Custom Charges
- All custom orders are subject to an additional fee. For an estimate of the charges based on your specific request, please contact Customer Care at (800) 221-3232. Please note that all shipped custom special orders are final sale and non-refundable.
- Personalization orders are subject to an additional fee ($18 for standard fonts & $30 for handwritten messages).
- All personalized orders canceled prior to shipping will incur a 15% cancellation fee.
- Please be aware that all shipped personalized orders are final sale and non-returnable.