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Diana Warranty Page
FOREVER FIT Limited Warranty™Frederick Goldman Inc (FGI) offers a “Forever Fit” limited, lifetime size exchange program on all men’s wedding bands. FGI will exchange your ring for the exact style in a different size. If your ring style is unavailable, FGI will exchange for a similar style and value.
Alterations made to any ring not performed by FGI will automatically void the warranty. FGI will not be responsible for the intrinsic or sentimental value of any ring.
Below are the applicable fees associated with the FOREVER FIT Limited Warranty™ size exchange program.
Return PolicyNon-Customized Jewelry - FGI offers its customers a 30-day guarantee return policy at no cost for all non-customized jewelry products.
Customized Jewelry - FGI will accept returns of customized product within 30 days for a 20% restocking fee. Customized product cannot be returned after 30 days.
Applicable fee schedule listed below.
Manufacturing DefectsFGI guarantees the quality of its product and offers its customers a return of any jewelry item that is deemed to have a manufacturing defect. The parameters for a defective return are:
- A Return Authorization for a Manufactured Defect must be requested.
- FGI reserves the right to inspect any jewelry item that is claimed as defective.
- Any product deemed non defective will be returned with a shipping fee.
- Normal wear and tear is not considered a manufacturing defect.
- Defective jewelry returns require an order of equal or greater value.